SHIPPING AND RETURNS POLICY
GSI Online Stores provides FREE SHIPPING on all orders.*
1. Order Confirmation. Once your order has been placed and your payment has been confirmed you will be sent an email to confirm your order.
2. Order Completed. Once the order has been confirmed and sent to our warehouse you will be sent an email to say your order is complete.
3. Shipped. Once your order has been shipped you will receive an email with the tracking number.
7'11" and under usually ships within 24-48 hours shipping via Fed Ex or UPS. Shipping can take 3-5 business days depending on the final destination.
8'0" and larger usually ships within 24-72 hours shipping LTL freight. Shipping can take 3-7 business days depending on the final destination.
We currently only provide shipping to USA, Australia and New Zealand.
* extra changes will apply for services to Hawaii and remote locations and Islands EG: Northern Territory, Lord Howe Island etc
In the event that the product you purchased online is defective and requires any form of warranty, you need to contact our Customer Care team us straight away by phoning: AUS 1300 857 791, USA 855 474 6821, NEW ZEALAND 09 889 6050 or email [email protected]. Our Customer Care team will then inform you how to return the product.
Please note that a change in mind does not constitute an acceptable reason for return in our mind.
You have 30 days from the receipt of the online shipment to return any defective item for credit or exchange, provided the merchandise is unused, in original condition, and is returned in the original shipping container.